Terms & Conditions

1. Terms & Conditions 

1.1. Owner and maintainer of the Lauve Jewelry online store, operating at is Paulina Sabonis, Hierowskiego 46F, Katowice 40-750 REGON 369797290,

NIP 6342926554

1.2. The customer can contact the Lauve Jewelry online store at Paulina

Sabonis Lauve Jewelry Hierowskiego 46F, Katowice 40-750; by phone or via the form

contact on the website of the online store.

2. The principles of operation of the Lauve Jewelry online store.

Lauve Jewelry sells goods through an organized online store through

Internet networks. The sale includes goods available within the distribution network.

3. Ordering goods

3.1. Orders are accepted via the LauveJewelry website.

3.2. The goods in the online store are marked in detail. The website has

information about the properties of the product, its price, the material from which it is made, etc.

3.3. When ordering goods, the customer makes his choice, appropriate for the item, specifying in

in particular size, color and, if necessary, also providing other specific information and number

items ordered.

4. How to buy in the online store - detailed instructions

4.1 After selecting the product by the customer, click the "Add to basket" icon.

4.2 The product is transferred to the basket, which is visible after clicking the basket icon in the bar

at the top of the page.

4.3 After selecting the "I am ordering with payment obligation" option, a page will be launched where it should be entered

Customer data necessary to complete the transaction and ship the ordered goods.

4.4 After selecting the delivery method and entering all necessary data, select

payment method.

4.5 The customer can choose the online payment method (payment by card or bank transfer)

through the Shoplo website) or paying for the parcel on delivery.

4.6. The Customer places an order by clicking the "Order with payment obligation" button.

4.7 If you choose online as the payment method for the goods (bank transfer or card payment)

payment via the Shoplo system), payment instructions must be made immediately after submission

orders. If you do not receive the payment on the Lauve Jewelry account, Paulina Sabonis, or

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intermediaries in the transaction (Shoplo website), the order is not considered to be correct

submitted, the contract will not be concluded and the order will not be processed. In this situation, you can

re-place the order.

4.8 At any stage of ordering, until the payment is made, you can cancel the order

stopping the next steps and leaving the page for placing orders.

An order whose submission process will not be completed by the customer will not be completed


4.9 Immediately after placing the order to the Customer's e-mail address, given in the data

login, an email confirming the order will be sent. In the body of the e-mail

The customer will receive a personalized order number, which can be provided, among others determining the state

order fulfillment.

4.10 Lauve Jewelry may contact the Customer at the e-mail address provided by the Customer

by phone, to the contact phone number provided by the Customer, to clarify doubts,

order confirmation or other matters related to the implementation of the order.

4.11 Order processing time for electronic products that have been paid by the Card

Payment or Credit, it is implemented immediately after the payment is credited to the account. the client is

informed about the availability of the product to be downloaded by e-mail.

4.12 The time of ordering products for standard delivery, which has been paid

payment or credit card within 3 business days from the moment of receipt of funds on the account.

5. Prices:

5.1 The prices on the website given in Polish zlotys are gross prices, including VAT.

5.2 The price of the goods does not include the cost of delivery, the amount of which depends on the chosen one

forms of delivery and payment.

5.3 The price given on the website at the time of placing the order is the final price binding the Customer. After

placing the order, the price of the goods ordered will not change, regardless of those entered by

Lauve Jewelry changes prices or started promotional or sale campaigns.

5.4 Lauve Jewelry reserves the right to change the prices of goods in the online store,

introducing new goods for sale, carrying out and canceling promotional campaigns on

store pages, or making changes to them in accordance with the standards of the Civil Code and others

legal regulations.

6. Availability of ordered goods

6.1 All goods sold in the online store are available goods.

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6.2 In exceptional situations, e.g. when placing an order for the same product at the same time

by many customers, it may happen that the goods will not be available. In this situation, the customer will remain

informed about the inability to complete the order.

6.3 In the product card, information about the full range of sizes - sizes is made available to customers

currently unavailable are also on this list, however they are clearly marked with a different one than

sizes available in color. Product in unavailable size cannot be added to the basket.

7. Inability to complete the order

In the absence of a given product in the warehouse or inability to process the order from another

reason, the customer will be informed by e-mail or phone about implementation problems

orders and possible solutions.

8. Method of delivery and delivery time

8.1. Deliveries of goods are carried out worldwide

8.2 In the case of a parcel paid on delivery, the order shall be forwarded for execution

immediately after its submission. In the case of online payment, the order is transferred to

implementation after confirmation of receipt of payment on the Lauve Jewelry account (via the website


8.3 If the selected product is available and the Customer has chosen to deliver to the indicated address, the product will remain

sent to the customer within a maximum of 7 business days from the date of the correct order.

8.4 NOTE: If you choose as the form of payment, online payment through the website

Shoplo (transfer or payment by payment card) order processing begins after 100% receipt

payment for the order to the account of the online store or intermediaries, from this too

the moment you should count the date within which the goods will be forwarded to the courier.

8.5. Orders are delivered by courier - the estimated delivery time is one day

working day from the day after posting. The total deadline for the contract should not be

exceed 10 business days from the date of the correct order.

9. Payment methods for the order

9.1 Cash on delivery: payment is made to the courier on receipt of the courier parcel.

9.2. Transfer: transfers that are accepted by Lauve Jewelry are called quick payments

online made using PayU. A feature of Payu quick transfers is that after

selecting this form of payment, the Customer is redirected to the page selected from the bank's list to

make a money transfer.

9.3 Lauve Jewelry does not accept traditional transfers, so the client will not receive an account number,

to which you must make a payment, e.g. at a post office.

9.4 Payment card: The customer must have a card enabling online payments (o

whether a given card meets this condition, please check with the bank that issued the card). Payment by card

payment is done via the Shoplo website.

available types of cards:


Visa Electron


MasterCard Electronic


9.5 If the payment was made using a payment card (refund to the card's account

used for payment).

9.6 Attention! The Online Store will never send an email to the customer informing you that the account has changed

payment, along with a request for a traditional transfer. If the customer receives such an email - it should not be

to make a donation or reply to him, please send an unchanged email to Lauve Jewelry.

10. Sales contract

10.1 The information placed on the Lauve Jewelry website does not constitute

offers to conclude a contract in accordance with the provisions of the Civil Code.

10.2 The contract may be concluded in Polish.

11. Performance of the contract - deadline

Depending on the type of delivery option chosen by the Customer, Lauve Jewelry undertakes to

handing over the goods to the courier within 7 working days from the correct placing of the order or, in

in the case of lack of goods or the impossibility of fulfilling the order, to inform the customer about

the lack of goods or the inability to complete the order within this period. Working days are counted from

Monday to Saturday, excluding Sundays and public holidays.

12. Delivery cost

12.1 Deliveries are carried out worldwide.

12.2 The delivery cost depends on the chosen method of delivery and payment and amounts to:

- for Poczta Polska shipment and online payments - PLN 10

13. Withdrawal from the contract.13.1 The customer has the right to withdraw from the contract of sale of the product within 14 days, without giving any


13.2 The deadline to withdraw from the contract expires after 14 days from the day on which the Customer entered

possession of things or in which a third party other than the carrier and indicated by the Customer entered into

possessing things.

13.3 To exercise the right of withdrawal, Lauve Jewelry Paulina Sabonis, Hierowskiego 46F

Katowice 40-750, REGON 369797290, NIP 6342926554, on its decision to withdraw from this

contracts by means of an unequivocal statement (for example, a letter sent by post or post


13.4 To meet the deadline to withdraw from the contract, it is sufficient for the Customer to send information regarding

exercise of the Customer's right to withdraw from the contract before the end of the term to

withdrawal from the contract.

13.5 In the event of withdrawal from the sales contract, Lauve Jewelry returns all to the customer

payments received, including costs of delivering the item (with the exception of additional resulting costs

from a delivery method chosen by the Customer other than the cheapest usual delivery method

offered by Lauve Jewelry, immediately, and in any case no later than 14 days from

which Lauve Jewelry was informed about the Customer's decision to exercise the right of withdrawal


13.6 The reimbursement will be made using the same payment methods as have been

by the Customer used in the original transaction, unless the Customer has expressly agreed to a different solution. IN

In each case, the Customer will not incur any fees in connection with this return.

13.7 Lauve Jewelry may withhold the return of the payment until you receive the items or until you receive them

provide proof of her referral, whichever occurs first.

13.10 Items should be sent to the following address: Lauve Jewelry Paulina Sabonis, Hierowskiego 46F, Katowice

40-750, immediately, and in any case not later than 14 days from the day on which the customer informed

Lauve Jewelry about withdrawal from the sales contract. The deadline is met if the customer sends back the item before

expiry of the 14-day period.

13.11 The customer is obliged to bear the direct cost of returning the item.

13.12 The customer is responsible for reducing the value of things resulting from using it in a different way

than it was necessary to establish the nature, characteristics and functioning of things.

14. Complaints

14.1 The subject of sale are new products, without defects. In the case of product defects

Lauve Jewelry is responsible for defects.

14.2 Any item purchased from the Lauve Jewelry online store may be advertised in accordance with

applicable provisions of the Civil Code regarding warranty, if within two years of it

to the Customer, a defect will be found which constitutes its non-compliance with the contract.

14.3 Lauve Jewelry will consider the complaint within 14 days and inform the Customer about the method of its complaint


14.4 If the complaint submitted by post is accepted, the customer will receive a refund

incurred, deliberate costs of sending the defective product to the e-store.

14.5 If the complaint is not accepted, the goods will be sent back to the Customer along with information about

unwarranted complaint.

15. Cancellation of the order:

15.1 The customer may cancel the order.

15.2 The customer may cancel the order by contacting Customer Service and via the form

contact available on the website.

16. Final provisions:

16.1. Processing of personal data

Customer's consent to the processing of personal data by Lauve Jewelry within the meaning

Act of 29 August 1997 on the protection of personal data (i.e. from 2002, Journal of Laws No. 101, item 926, as amended).

am.) is voluntary, however, the lack of consent to the processing of personal data prevents execution

contracts and order processing.

16.2. Processing of personal data for marketing purposes

The customer may consent to the processing of his personal data for marketing purposes in

within the meaning of the Act of August 29, 1997 on the protection of personal data (i.e. from 2002, Journal of Laws No. 101, item

926 with later changes) and entrusting them to a third party in order to provide the Customer with materials

advertising and information about promotional and marketing campaigns and about the shop owner

online - Lauve Jewelry.

16.3. Personal Data Administrator

The administrator of personal data is Lauve Jewelry Paulina Sabonis, Hierowskiego 46F, 40-750

Katowice REGON 369797290, NIP 6342926554. In accordance with the Personal Data Protection Act

providing personal data is voluntary and the Customer has the right to inspect their data and

correct them, change them, and request their removal.

17. Privacy policy and personal data security

1. The administrator of databases of personal data provided by consumers of the store is


2. The Seller undertakes to protect personal data in accordance with the Data Protection Act

personal of August 29, 1997 and the Act on the provision of electronic services of 18

July 2002. The Buyer giving his personal details to the Seller when ordering

agrees to their processing by the Seller in order to complete the order.

The buyer has the right to view, amend, update and delete his data at any time

personal information.


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